Please locate the question that best describes what you need answered and click the triangle to release the answer. If your question is not located below or you are in need of more information please use the contact form below to describe in detail what question(s) you need answered.
For any additional questions or concerns please do not hesitate to contact us. We will respond within 24 to 72 hours. Please remember there are no questions that are to small or meaningless, we shall answer all questions with the highest discretion.
A: Hair that has been taken from a live donor.
A: The hair is taken from a live donor in a particular country. Please take into consideration that the daily diet and up keeping are unknown facts that effect the hair.
A: Please take in to consideration that hair that is made on a machine in a warehouse that is the only way you can control consistency of the batches being manufacture. And that hair is not human is different man made fibers kanekalon synthetic fibers used to with stand heat.
A: That hair is only meant to last for one use typically 4-6 weeks or one application. Human hair can last from 6 months to 5 years if properly handled and professionally cared for. That hair purchased is not meant to last but is meant to breakdown and make you spend 3 times as much over a year than purchasing a quality product once a year. It maybe a cheaper up front fix, but over the long run you spend more for a inferior quality that won’t last two months. Usually after the first wash it loses it’s sheen and luster.
A: 100% virgin hair is hair that has not been chemically treated. There are no permanent/semi-permanent colors, perms, or relaxers used to alter the color, texture or curl pattern of the hair. To prevent tangling, all the hairs are placed with the cuticles in the same direction. This can also be called cuticle hair.
A: All Indian, Peruvian, and Asian hair comes in natural black and brown tones. The hair can be colored with professional permanent, semi-permanent and cellophane coloring products.ee Naturally wavy hair comes 10″-32″; all in two inch increments (10″, 12″, 14″ – 32″, etc.)
A: Most natural blonde shades are mostly derived from Slavic European countries such as Russia and Turkey.
A: The hair comes in bulk, machined weft or hand-tied. Bulk hair is used for braiding and fusion. Machine wefts and hand-tied wefts are used for weaving. Hand-tied wefts lay much flatter and are more undetectable than machine wefts.
A; Hair can be purchased with glue tips mostly used for fusion bonding hair extensions. That hair is referred to as I-tip, V-tip, Keratin Glue Tip amongst other names. If unsure please email to double check to ensure accuracy.
A: Wigs come in different variations such as a lace front is a wig that has hair tied to a lace material across the frontal portion of the hair unit from ear to ear. While the rear portion is sewn on to tracks and can be tighten with elastic straps and hooks to allow for quick and easy adjustments.
A: Lace wigs are completely made of a lace material. The thinner the lace the more realistic the unit appears to the eye. Please be very careful in how the unit is handled i.e washing, combing, styling. The unit can be pulled and can rip due to harsh handling.
A: Most would tell you that depending on where the rip originated from that it maybe salvaged. You can try mending the unit using clear nail polish and brushing lightly across the seam of the rip. Then gently pressing the to ends together until it becomes tacky to the touch. Please allow 20 to 30 minutes to dry and harden. Please move all loose hair away from the target areas. This is meant to ensure a temporary fix to the target area.
A: Before hair is distributed to customers, it is inspected, shampooed and deep conditioned. We insure quality hair is delivered with every order. This hair can last 6 months to a year or longer if properly taken care of. A professional cosmetologist is recommended for proper care and styling of hair.
A: Most hair has a naturally wavy curl. Most hair does not naturally come in a deep curl that type of curl is processed. Processed hair is placed on rods and permed to attain that type of curl. Process means the hair has been altered which means that the hair is not virgin. Brazilian hair is naturally deep curly (afro). Malaysian and Russian is naturally straight hair. Peruvian hair naturally comes in a wavy state.
A: Raw hair is straight from the region or temple without being cleaned or shampooed. Which means it is harvested or cut from a donor and packaged and shipped. Q
A: Yes, this hair can be colored with professional permanent, semi-permanent and cellophane colors. Once the hair has been colored, it is no longer considered “virgin” hair and so we don’t guarantee after the hair has been treated or colored of any kind.
A: Yes, you can order samples of the hair. Each sample will be 2″-3″ wide, in which you can feel the hair and perform varies test on the hair, for a small price and additional shipping fee to cover the usps shipping priority mail $5.75.
A: A minimum of 8 ounces of hair is needed for a full weave depending on how full you’d like the finished style. A minimum of 8 ounces of hair is needed for braiding or fusion. We would suggest 8-10 oz for a fuller look.
A: We have learned that the products that work the best by preference and what we have learned from customers is sulfate free or low PH shampoos and deep conditioners that are not heavy with oil bases, but with protein or keratin. Q
A : Customer Service can be reached 3 ways :
Email : firstname.lastname@example.org
Phone : 1.855.424.7487
Hours: 8:00 AM PST to 5:00 PM PST
Mail : AEOMH
P.O. Box 105
Apple Valley, Ca. 92307
Please send an e-mail to email@example.com advising the reason for the return and tracking number. Please return the item in it’s original packaging with a copy of the original packing slip and a note about your return to AEOMH. Please include the original purchasers name, order number, and a contact name and number for any questions. The return will be credited back to the original form of payment. We recommend sending your item with a tracking number to insure the item has been received by our company. We can not refund any item that is lost via USPS. If your item is lost via USPS then an insurance claim needs to be filed with USPS
Attn : All Eyes On Me Hair
P.O Box 105
Apple Valley, Ca. 92307
A : To contact our Returns Department with any questions, please email firstname.lastname@example.org. Returns can take up to 7-10 business days to process. It may take up to one billing cycle for credit to appear to the original account which is usually 14-45 days depending on your credit card company.
A : If product(s) have been altered, worn, damaged, used, seal tempered the product(s) will be ineligible and deemed unauthorized and will not qualify for any credit. All Eyes On Me Hair will not be responsible for shipping the items back to the customer. All returns not approved will be discarded without and an email will be sent documenting unacceptable status.
A: All returned packages returned or refused by the customer for any reason will be treated as a return which will incur 25% restocking fee. We can reship the package at the current rate of $9.00. Any address changes during the transit via USPS will be charged $10.00. Please call inquire for additional information.
A: All of our orders are processed and shipped within 48 hours to expedite our order process. Order cancellations can be made after you have submitted your order and will be honored, if the item has not been shipped. Color changes to an order will be given all effort, but may not be fulfilled if the order has been shipped. If an order has already been made (packaged) and/or shipped a 25% restocking charge will be incurred if you are returning the package unopened or refusing the package. Shipping charge already incurred will also not be refunded. And buyer is responsible for return shipping, and a tracking number needs to be email for the buyers protection.
A : We accept checks and money orders. Please be avised that your order will not be shipped until funds have been cleared. All returned checks will be charged a $35 returned check fee. Alleyesonmehair.com will not be responsible for lost or stolen Money Orders or checks.
1. Complete Name and Shipping Address
2. Complete Item Names and Codes and Quantities
3. Add Sales Tax Only To California Orders of 8.00 %. No Tax On Any Other States.
4. Add appropriate shipping charge from our shipping page.
5. Contact information (Home # or Cell # , or an email address)
A: Bulk hair is hair loose hair that is not sewn on a weft or has any glue or clip on it’s root.